• Instructional Technology & Learning Leadership Team

    Mr. Jeffery D. Hazel, Director of Instructional Technology and Learning

    Miss Jessica Smith, Microcomputer Specialist

    Mrs. Nora O’Bryan, Principal, Errick Road Elementary School

    Mr. Brian Mardino, Senior Technical Consultant

    This administrative team meets weekly to discuss district wide instructional technology and learning.  Agenda items are developed from teacher and staff issues that are communicated to building principals and supervisors, which are in turn reported to the administrative team above.


     
    Erie One BOCES (E1B)/Western New York Regional Informational Center (WNYRIC)

    Niagara Wheatfield Central School District participates in a number of services to support our community’s students, teachers, and staff. The following explains those services pertinent to Instructional Technology & Learning, and how to contact the personnel who provide the services as appropriate.


     
    Data Driven Instruction & Analysis Support

    Mr. Timothy Johnson, Professional Developer, Data Analysis & Support

    Mrs. Mary Jo Casilio, Coordinator, Curriculum & Staff Development

    Niagara Wheatfield Central School District subscribes to the E1B / WNYRIC Data Driven Instruction & Analysis Support service – providing support for district personnel in all areas of data reporting, analysis, and data driven instruction.

    Conversations or questions about this service are best addressed directly to Mr. Hazel.



    WNYRIC SMS Extended Support

    Mr. John Steel, Technology Services

    As part of this service, NWCSD receives extended support for our student management system (SMS) – eSchoolData. Members of the clerical and administrative teams contact Mr. Steel directly for internal support.



    Common Set of Learning Objectives (CSLO)

    Mr. Jim Dailey, Coordinator, Technology Services, Staff and Curriculum Development

    As part of the CSLO service, NWCSD teachers benefit from high quality, higher level technology staff development directly pertinent to classroom instruction. 

    Follow up conversations or questions about software concerning issues for which Mr. Dailey has provided training may be directed to him.


     
    Technology / Managed Services

    Miss Jessica Smith, Microcomputer Specialist

    Mr. Brian Mardino, Senior Technical Consultant

    Mr. Joseph Cianciosa, MicroComputer Technical Support Specialist, Monday - Wednesday

    Mr. Benjamin Lowe, MicroComputer Technical Support Specialist, Monday - Tuesday

    Mr. John Riccio, MicroComputer Technical Support Specialist, Wednesday - Friday

    Mr. Michael Wright, MicroComputer Technical Support Specialist, Thursday - Friday 

    Ms. Kara Sykes, Help Desk Receptionist

    Niagara Wheatfield Central School District is a participant in E1B / WNYRIC Managed Services. Technical support is provided remotely via the E1B / WNYRIC Service Desk, while internal technical support is provided by Miss Smith, Mr. Mardino, Mr. Cianciosa, Mr. Lowe, Mr. Riccio, Mr. Wright with additional help from Ms. Kara Sykes.


      
    WNYRIC Service Desk
     
    As part of Managed Services, NWCSD utilizes the WNYRIC Service Desk to take the call on all technical difficulties.

    Any internal employee having technical difficulties (including those on behalf of a student) should contact the E1B / WNYRIC Service Desk directly at 215-3650 x2 (in-district), 821-7171 x2 (off-campus), or ServiceDesk@e1b.org. They are available to take calls Monday through Friday, 7:00 to 4:30. The Service Desk routs all “tickets” to the appropriate team for resolution. Calls or emails to the service desk should include as much information as possible: Username, building, room, date and time, best way to contact, detailed issue, device id if available, and so forth.

    Staff who remain waiting for resolution longer than anticipated should contact their supervisor, who will report out to Mr. Hazel. Teachers who remain waiting for resolution should inform their principal. Principals share this information with Mrs. O’Bryan – their Administrative Liaisons. These items and others form the agenda for weekly meetings between Mr. Hazel, Miss Smith, Mrs. O’Bryan, Mr. Mardino and the E1B / WNYRIC Managed Services team.

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