WNYRIC Service Desk
 
 picture of a name tag that says Help  link o WNYRIC chat  link to Que Centre

 link to WNYRIC email

servicedesk@e1b.org

Call for Service 
1-800-872-0780
option 2
7:00 AM to 4:30 PM
4:30 PM - 5:00 AM 
emergencies only
 

Click above toChat Online

7:00 Am - 4:30 PM

Click above to log or monitor your own Service Ticket

Use the same Username & Password that you use to log onto the computer
 
To Reserve a Room or Resource or to
Open a Maintenance Work Order, please follow the directions below.
 
 

 Use above address to email

the Service Desk

 
 
 

Niagara Wheatfield CSD has a partnership with WNYRIC, Western New York Regional Information Center, for Managed Information Technology Support Service. This will provide direct foundational support to our district’s Instructional Technology Plan and District Goals.

The WNYRIC will be responsible for managing our technical service requests.

Support staff will be available to assist you with:
  • Hardware or software technical concerns
  • WAN/LAN issues
  • Wireless or network access
  • Content filtering support
  • Application issues
  • Application password reset assistance
  • Other technical concerns

Additionally, Managed Services will provide:

  • IT policy, procedure and guideline development
  • Infrastructure, equipment planning, inventory and maintenance
  • IT project coordination
  • Technical support
  • Purchasing coordination support
  • Budget development support
  • Management and development of technical staff

Many of these services will be handled by  the NWCSD staff that you are familiar with. It is imperative that requests for services are logged through the service desk. Technicians will be responding to service tickets that have been previously logged.

The WNYRIC Service Desk is accessible through the following means

  • Telephone – The service desk is staffed weekdays between the hours of 7:00 AM and 4:30 PM
  • Email – Send email requests to the service desk any time.
  • Live Chat – link is available Monday through Friday 7:00 AM – 4:00 PM
  • Create your own Work Order and monitor the progress via email as the ticket is worked on and updated.

 

 

 

 
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